FAQ

  • What is Kitchen Bathroom Accessories?

KitchenBathroomAccessories.com.au is a fully Australian owned company. We are the importer of all of it’s products. KitchenBathroomAccessories.com.au is directed at the home owner, renovator, owner builder, builder or developer. KitchenBathroomAccessories.com.au allows these purchasers to buy online at wholesale prices, as we are the importers, wholesaler and distributers – no middle man which keeps prices down.

  • Do you have to register with Kitchen Bathroom Accessories?

No you don’t have to register to view or purchase from the site . A customer can use the guest checkout system if they wish to make purchases, however if you register the checkout process is quicker.

  • What happens if I register with Kitchen Bathroom Accessories?

Registering with Kitchen Bathroom Accessories makes checkout quicker and easier. Registered customers will also be sent an email newsletter with current specials, registered customer only discounts, updates of new stock and helpful information.

Ordering

  • How do I place an order?

We have three simple steps for ordering:

Step1: You will need to login first. If you are a new user, you may register as a member for free.

Step2: Browse the item you wish to purchase either by typing the keyword in the search file located on the top left of the page, or by clicking on the category list on the left of the page. When you have found the products you would like to purchase , simply click the "Add To Cart" button. You can see these items in your shopping cart now (View Cart).

Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page or at the bottom of your shopping cart. The website will then lead you though the process of providing delivery and payment details.

  • How do I get my Tax invoice?

Your tax invoice will be emailed to you directly after your purchase.

  • Can I cancel or change my order once the order is confirmed?

You can cancel or change your order before you submitted the payment. Usually we process your order once the payment has been confirmed. Please email us as soon as possible if you wish to cancel or change your order. If the item has already been shipped you will not be able to cancel or change your order.

  • Why would some of the items in my shopping cart no longer be available when I check out?

Our stock is managed on a first check out - first sold basis. If the item you have selected is no longer available when you check out , that means someone has completed the check out before you.  However, should this happen and you do not wish to choose an alternative, please contact us and we can let you know when new stock will be arriving.

  •  How do I check my order status?

Once we have confirmed your payment, we will dispatch your order within 1 - 2 working days. Tracking information will then be available on request via email.

  • Where can I find my previous orders record?

Simply login your account, then click on "My Account". All your previous orders  will be shown.

  • Why do I receive a different item to what I have ordered?

We apologise for what may have been an error incurred from our dispatch centre. Please contact us with your order number. We will resolve this mistake as soon as possible.

Payment

  •  How can a customer make their payment?

Payments can be made via credit card - Visa or Mastercard, or Bank Deposit / Transfer

  • How safe are my credit card details?

KITCHEN BATHROOM ACCESSORIES uses National Australia Bank (NAB) for all online credit card payments, which means KITCHEN BATHROOM ACCESSORIES cannot and does not access or store your credit card details.

  • How does Bank Deposit / Transfer work?

After you confirm the order, click on the 'Pay Now' button to view our bank details. Use your internet banking to transfer the total amount of your order to our bank account. Please use order number and surname as the reference for your deposit or transfer. (i.e. if your order number is 100, please put 100 as reference).

If you did not use the invoice or reference number, please email us the reference number you used.

  • Can I pay by money order or bank cheque?

We do not accept money order or cheque, as these payment methods will slow down our dispatch time and ultimately, the time to deliver your item will be prolonged.

  • Do your prices include GST?

Yes, all our prices are GST inclusive.

  • Is Lay-By available?

Sorry, we do not provide Lay-By service .

  • What happens if I do not have a credit card?

You can pay by Bank Deposit, it will allow you to pay from your bank account via internet banking service.

  •  Is your site safe for using credit card?

National Australia Bank (NAB) uses advanced encryption and state-of-the-art SSL (Secure Sockets Layer) so you can be assured that your information will be protected from any unauthorised usage .

  • How long does it take to confirm my payment?

Credit card payments will clear at the end of the business day and bank transfer payments clear in 1 - 2 business days.

  •  There is a Coupon code field in the checkout page, what is it and how can I get one?

From time to time we will run certain promotions where we will send coupon code to our members. These are usually a certain dollar value, a percentage off the order or free shipping. Would you like to receive a coupon code? Please subscribe to our newsletter now!

Products

  • How do I get answers to specific product questions?

Email us your question to info@kitchenbathroomaccessories.com.au  We will try our best to answer the question as soon as possible. Please including the product model number in the email.

  • What should I do if I found the item received is not exactly what was described when I placed the order ?

We apologise for the incorrect product description provided when you made your purchase, please contact us with your order number and query as to what you expected to recieve. We will resolve this issue as soon as possible.

  •  Why are your prices so low?

KitchenBathroomAccessories.com.au can offer prices substantially lower than you would pay in a retail outlet because we:

- source our products directly from manufacturers around the world;
- purchase in shipments much larger than most retailers to obtain a better price;
- do not involve or rely on any intermediaries to source our product.

  • Can I physically see an item before I purchase it?

Yes.  we have a display available at the Home Ideas Centre, 1686 Princes Highway, East Oakleigh, Victoria

Shipping Information & Delivery

  • Where can goods be delivered to?

We deliver all over Australia.

  • What is the cost of delivery?

Cost of delivery to all metropolitan areas in Australia can be calculated on the site at check out. If your are unable to calculate the cost of delivery to areas outside metropolitan areas please email us at info@kitchenbathroomaccessories.com.au

  • How long does it take to deliver my order?

Orders are dispatched within 1 -2 working days of being recieved.  Delivery is usually within 7 - 10 working days after the order and payment has been recieved.

  • How is my order shipped?

All our orders are shipped using Australia Post, TOLL Ipec, TNT Couriers or similar to ensure a fast and reliable service. For more details please look in our Terms & Conditions. If you require a next day delivery you will need to email us at info@kitchenbathroomaccessories.com.au to organise the next day delivery and price.

  • When will you ship out my order?

Your order will be dispatched within 1 - 2 working days after we have confirmed your payment.

  • How can I track my order?

Tracking information will be provided to each individual order and emailed to you.

  • Do you deliver to anywhere within Australia?

We deliver throughout Australia.  If items are being delivered to areas outside of metropolitan areas there may be extra charges for delivery.

  • What happens if I am not at home when the courier delivers my orders?

A note indicating that the item had been attempted to be delivered will be left and it will be the customers reponsibility to contact the courier to organise another delivery time. There may be extra charges in these cases.

  • How much will the delivery cost?

After adding items to your shopping cart, click "estimate shipping" and choose delivery area to obtain the cost of delivery. 

  • Why did I receive a different item to what I have ordered? What should I do if my item arrived with missing parts?

Please contact us at info@kitchenbathroomaccessories.com.au with your order number and details of the problem. We will attempt to resolve any issues as soon as possible.

  • Can I or my own courier pick up my order from your warehouse?

Yes, an option of "Pick Up" is available at check out.   You can pick up your own order but you need to contact us first.

  • Can you ship my order to my PO BOX address?

Some goods (small orders) can be delivered to your PO BOX address. But we can NOT ship large items or buldk orders (toilet, vantiy bowl, etc) to a PO BOX address.

  • How do I change the shipping address?

If incorrect shipping address has been entered at the time of the order, please contact us immediately so the a change of address can be made before shipping the order.

To change the shipping address if you are a registered customer, please log into your account and click on "Address Manager", then click on “Edit My Address” (which is beside the “default address”) and fill out the detailed address information as requested. Click the “Save” button to finish.

Our Goal:  Perfect Customer Service

At Kitchen Bathroom Accessories, we believe that customers like you are the lifeline of our business. All enquiries whether over the phone or via email are attended to promptly and efficiently.  We welcome your feedback on your experience with Kitchen Bathroom Accessories